Download Festival 2024 shifts assigned, meal ordering open, arrival details and info packs ready!

Download Festival 2024 shifts assigned, meal ordering open, arrival details and info packs ready!

Thursday, May 30, 2024

If you are volunteering with us at Download Festival your shifts have been assigned, you can now order your discounted meals, check your arrival details and read your info pack!


You can find out which shift pattern you're on by logging into your Hotbox Events PAAM account, your shift is shown on your Download Event Info page.

Please note, if your Download Festival position has been confirmed and/or you've selected your shifts in the past few days, your shift assignment may still be pending. We're assigning new shifts every few days so please check back for an update!

Meal Vouchers

You can now login to order your discounted meal vouchers!

Meal vouchers can be used at crew catering in the staff campsite during the festival. Crew catering will be located close to where our compound is based, serving a variety of hot meals and packed lunches at a greatly discounted price compared to the public festival food outlets.

Meal vouchers at Download Festival are not day or meal specific, which means for those who are just joining us you're able to order them before your shifts have been confirmed! We only ask for you to book them against days to give the catering team an indication of demand.

You can pre-order meal vouchers from Hotbox for £6.25 per voucher.

To order your Download meal vouchers:

  • Login to Hotbox Events PAAM
  • Select the Download Event Info button.
  • Follow the instructions for meal voucher ordering.

Please note the deadline for pre-ordering meal vouchers is midday Monday 3rd June 2024.

The Hotbox compound will house a large marquee with tables, chairs, and kettles, providing 24-hour access to hot water, tea and coffee!

We will be providing some tea, coffee, milk and sugar, although please note we will not be providing disposable cups this year to reduce our environmental impact at the festival. You can purchase a reusable insulated keep cup from the Hotbox office in the staff campsite or you're welcome to bring your own to the festival.

Also, if you tend to drink a lot of tea and coffee, please bring some extra supplies as ours won't last forever!

Arrival Info and Info Pack

Please login and read your Download Info Pack and other festival documents!

There is a wealth of info in the Hotbox Events PAAM Portal, including the Info Packs with pre-event and onsite contact details, travel and arrival info, where and when you need to check-in at Download, information about festival passes, how volunteer shifts are organised, Download catering, your briefings and training sessions, emergency procedures, staff and volunteer roles and responsibilities at the festival, festival security procedures, festival CCTV, Health and Safety, festival communications and more!

The information within the info pack is very important so please make sure you login and read it before you arrive at Download!

To read your Info Pack, you need to:

  • Login to Hotbox Events PAAM
  • Click the Portal button in the main menu.
  • Click the Info Pack button.

We're receiving a lot of questions about joining us at Download; most of the answers can be found in the Info Pack or in the FAQs on our website so please make sure you check your Info Pack and FAQs before the festival!

Proof of Right to Work in the UK

And finally, please make sure you have your proof of right to work in the UK sorted! It's better to avoid a last-minute panic by checking you know where your passport/birth certificate and NI document are now than 5 minutes before you're due to leave for the festival!

We're required to see the original documents at the festival site, we cannot accept photocopies.

If you're using a Home Office Share Code as proof of your right to work in the UK, please ensure this has been emailed to us along with your date of birth before the festival.

Please note - a driving licence is NOT proof of your right to work in the UK!

We can't wait to welcome you to Download Festival!


If there is anything you would like to ask or you would just like to chat with us about, the easiest way is to...

Connect with us on MessengerConnect with us on Messenger


You can connect with us @hotboxevents on Instagram, Twitter, Facebook, and LinkedIn


If you would like to chat with others who have joined us before head to our Facebook Group and Forum

On Facebook and in our Forum you will find new and returning staff and volunteers chatting about what it is like to join us at festivals, arranging to share lifts, asking and answering questions about working at festivals and making new friends!


If you have not joined us at a festival before and are wondering what it is like, check out some of our staff and volunteer interviews!

In the interviews you will get to hear from those who have joined us talking about how they found their shifts, how they felt they were looked after by the Hotbox team, what it was like working solo for the first time, taking on more responsibility year on year, and even how the experience and confidence gained has helped with career progression away from festivals!


Another way to see what joining us is like is to check out some of our festival photos!

In our festival photo galleries, you will find thousands of photos covering our festival history over the past twenty years!

Going Solo

It's totally normal to be anxious before coming to a festival, particularly if you're coming solo! We get hundreds of messages every year from people wanting to join us but nervous about doing it, so we promise you're not alone! We're a very friendly bunch so if there's anything we can do to reduce your anxiety please get in touch! Try joining our Facebook Group to make friends with others before the festival - there are even a few WhatsApp groups that have been set up too!


If you have specific questions about joining us at festivals try our festival FAQs!

Our festival FAQs are regularly updated and packed full of answers to the questions we are usually asked, plus lots of handy hints and tips about working at festivals.


We usually send an email newsletter about once a month, if you would like to keep up to date you can subscribe!


If you would like to drop us an email it's


You can reach our office by phone on the numbers below...

Tel: 01252849600 (UK) select option 2 for Hotbox Events

Tel: +441252849600 (International) select option 2 for Hotbox Events

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