Festival Volunteers and Stewards

Our festival volunteer and stewarding services

Our teams provide support and customer service to festival goers whilst working with other onsite agencies to help reduce crime and keep ticket holders safe.

The key areas our volunteer stewards assist with include:

Working in campsites, arenas, on gates, fire towers, and wristband exchanges.
Our stewards are the eyes and ears of the event; trained to be proactive and alert to any potential problem.
Promoting crime awareness and crime prevention to the public.
Working with onsite teams to ensure medical, fire and security issues are dealt with promptly and safely.
Helping to prevent overcrowding and on hand to monitor crowd safety.
Assisting the public to create an environment where they feel safe.
Directing the public, assisting with ingress and egress to help the process run smoothly and effectively.
Supporting ticket holders, providing information about the festival including facilities and performances to ensure they have the best possible time at the festival.

Festival feedback

We've received fantastic feedback from festival organisers and even the UK Police Force! You can find some of the feedback we've received on our festival feedback page.

Festival volunteer and steward feedback

We pride ourselves on both the service our festival volunteers provide and the enjoyable working environment we create for our festival stewards.

Volunteering as a steward with Hotbox Events provides a valuable insight into working in the events sector, whilst at the same time being an integral part of the running of the festival.

You can find feedback from our volunteers on our festival volunteer feedback page.

Messenger

If there is anything you would like to ask or you would just like to chat with us about our festival volunteer and stewarding services, the easiest way is to...

Connect with us on Messenger

Socials

You can connect with us @hotboxevents on Instagram, Twitter, Facebook, and LinkedIn

Watch festival interviews

If you'd like to hear from some of our festival volunteers make sure you check out our festival volunteer interviews!

In our festival interviews you'll get to hear the experiences of festival staff and volunteers who have joined us, talking about how they found their shifts, how they were treated by the Hotbox Events team at the festivals they've worked at, taking on more responsibility year on year and progressing from a festival volunteer to staff role, and even how the experience and confidence gained working at festivals has helped with their career progression away from music festivals!

Photos of festival volunteers and stewards

Another way to take a look at our festival volunteers in action is to check out some of our festival photos!

In our festival photo galleries, you will find thousands of photos covering our festival history over the past twenty years!

Festival Newsletter

We usually send an email newsletter about once a month, if you would like to keep up to date you can subscribe!

Email

If you would like to drop us an email its info@hotboxevents.com

Phone

You can reach our office by phone on the numbers below...

Tel: 01252849600 (UK) select option 2 for Hotbox Events

Tel: +441252849600 (International) select option 2 for Hotbox Events

Sam

Volunteering at this year's Download was so much fun!!
This was my first Download and the first time I’ve worked a festival (and I came by myself). Needless to say I was quite nervous and I was unsure what to expect, but as soon as I pitched my tent fellow volunteers introduced themselves and made me feel very much at ease and even though I had never been to Download, I felt a sense of home and belonging.

My first shift was the Wednesday-Thursday night shift and was in the village. I was really nervous, I didn’t know anybody, wasn’t quite sure what to expect but the night shift village Dog Squad supervisor Josh, made the team feel very much at ease and instilled confidence in us.
It was a long shift, but not because of the shift or work itself but because I had been awake since half 3 the day before to get the bus down so as you can imagine I was pretty exhausted at the end of that shift, but I was surprised at how fun it was.
And that was just the first day, each day and each shift just continued to get better and better.

I would seriously recommend volunteering, and not just Download festival, but for Hotbox Events themselves and all the other festivals they cover. They are an amazing team of people and everyone looks out for each other and the will bend over backwards to help you and make things more workable and they make you feel like family.
If you are like me and have never done anything like this before and If you’re unsure and sat on the fence whether to do it or not I would wholeheartedly recommend you do it, I promise you, you won’t regret it!! It’s the best time and not only the work but you get plenty of time to enjoy the festival as a fan too.

Thank you so much Hotbox, you really made me feel at ease and like part of a family. Was a truly rockin’ rollin’ week.

SEE YOU NEXT YEAR!!!